SERVICE ADVISOR Infiniti of Springfield Missouri

Reliable Chevrolet Springfield • Springfield, MO

9d • Onsite

About The Position

Reliable Chevrolet, a leading automotive dealership in Springfield, MO, is seeking a skilled and motivated Service Advisor to join their dynamic team. This role is ideal for individuals passionate about automobiles, customer service, and who thrive in a fast-paced environment.

Requirements

• Previous experience as a Service Advisor in an automotive dealership is highly preferred.
• Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.
• Basic understanding of automotive systems and components.
• Strong customer focus, with a commitment to providing the highest level of customer satisfaction.
• Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
• Proficient in using automotive service software and basic computer applications.

Nice To Haves

• ASE certification or similar technical credentials are a plus.

Responsibilities

• Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.
• Work closely with customers to accurately identify vehicle issues and provide detailed explanations and repair recommendations.
• Coordinate and schedule service appointments to ensure an efficient workflow in the service department.
• Collaborate with technicians to ensure the timely completion of repairs.
• Maintain accurate records of customer interactions, vehicle service history, and repair orders.
• Ensure all paperwork is complete, detailed, and compliant with dealership standards.
• Promote additional services and products tailored to customer needs to enhance their vehicle's performance, safety, and longevity.

Benefits

• Competitive salary package commensurate with experience and skills.
• Continuous training and development opportunities.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts on vehicles and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed