Automotive Service Advisor

Friendly Chevrolet•Fridley, MN

10d

About The Position

Friendly Chevrolet is seeking a self-motivated, high-performing Automotive Service Advisor with strong verbal communication skills, enthusiasm, and exceptional customer service skills. The dealership emphasizes teamwork, open communication, individual accountability, integrity, continuous improvement, and ongoing education. The role focuses on helping customers understand and approve vehicle maintenance and repairs while delivering a professional, clear, accurate, and courteous service experience. Compensation includes a base salary plus commission.

Requirements

Strong verbal communication skills.
Enthusiasm and exceptional customer service skills.
Genuine interest in providing an exceptional customer experience.
Reliability, friendliness, enthusiasm, and a positive team-player attitude.
A clean driving record and valid driver's license with a satisfactory driving record.
Willingness to submit to a pre-employment background check and drug screen.

Nice To Haves

General Motors experience.
Verifiable customer satisfaction index (CSI) scores demonstrating service leadership.
Ex-military experience.
Bilingual ability.

Responsibilities

Ensure customers have a world-class service experience throughout their ownership journey, particularly when scheduling and estimating vehicle service and repairs.
Use knowledge and technical expertise to help customers understand and approve maintenance requirements, repair orders, and cost estimates.
Respond to customers’ vehicle questions professionally, with understanding, clarity, accuracy, and courtesy.
Work toward challenging monthly goals to help grow the dealership and develop your career.