Automotive Service Advisor

Gills Point S Tire & Auto • Madras, OR

3d

About The Position

Gills Point S is seeking an Automotive Service Advisor to serve as the primary connection between customers and the service team. The role combines automotive knowledge, customer service, communication, and sales skills to provide an excellent service experience and help customers make informed decisions about vehicle maintenance and repairs. The advisor builds customer relationships, supports technicians, coordinates shop activity, and contributes to the success of the business.

Requirements

• High school diploma or GED.
• Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
• Outstanding communication and relationship-building skills.
• Ability to build customer trust and confidently recommend products and services.
• Strong organizational and multitasking skills.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.
• Ability to frequently stand, walk, bend, kneel, lift up to 75 pounds, and safely operate shop equipment.
• Ability to work inside the shop and outdoors in varying weather conditions while following company safety policies.

Nice To Haves

• Previous customer service experience in an automotive, tire, or related service environment.
• Technical or vocational automotive training.
• Experience using POS and shop management software.

Responsibilities

• Greet customers professionally and create a welcoming service experience.
• Listen to customer concerns and conduct vehicle walk-arounds to identify maintenance and tire needs.
• Provide honest recommendations focused on vehicle safety, reliability, and long-term performance.
• Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
• Recommend additional services when they provide genuine customer value.
• Educate customers about tire care, preventative maintenance, and vehicle health.
• Follow up with customers during repairs, provide updates, and ensure satisfaction.
• Resolve customer concerns professionally.
• Create detailed repair orders and communicate customer concerns accurately to technicians.
• Coordinate service appointments and manage workflow to support shop productivity.
• Collaborate with technicians on diagnoses and timely repairs.
• Order tires and monitor inventory availability.
• Process invoices, explain completed work, and review final recommendations with customers.
• Develop working knowledge of Service Technician I responsibilities and retail and commercial tire services.
• Maintain accurate customer records and repair documentation.
• Support a clean, organized, and efficient service department.
• Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Benefits

• Competitive pay of $18 to $22 per hour, depending on experience.
• Stable full-time hours.
• Paid time off.
• Ongoing training and career advancement.
• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life and accident insurance.
• 401(k) with company match.
• Family-oriented culture.
• Opportunities to grow an automotive career.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED