Automotive Service Advisor

Brakes Plus • Stonegate, CO

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards and company core values. The role helps create a motivated team environment and works closely with the Service Team to improve performance through hands-on involvement, team development, and execution of store processes, while delivering an industry-leading customer experience.

The position includes working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching service personnel; planning and scheduling work; evaluating team performance and productivity; managing parts inventory and outside purchases; maintaining store safety and equipment; and ensuring proper inspections are conducted.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned in the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members, execute store processes, and support an industry-leading customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed