Automotive Service Advisor - Colerain Hyundai

JEFF WYLER AUTOMOTIVE FAMILY • Cincinnati, OH

3d • $80,000 - $120,000 • Onsite

About The Position

Our brand-new state-of-the-art dealership is at the heart of Colerain Avenue alongside other great Jeff Wyler stores! We are adding Service Advisors to our team! Are you ready to be a part of one of our most essential positions within our service department? Are you ready to set yourself up for success? This role offers an earning potential of $80k-$120k per year based on experience with unlimited earning potential and pay above the area market. There is also an opportunity for growth within the company.

Requirements

• Service Advisor experience from automotive industry preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Professional personal appearance
• Team oriented and self-motivated
• Clean driving record
• A desire for a long-term career with a growing organization
• All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress and inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Matching
• Life Insurance
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
• Referral program
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed