Automotive Service Advisor

Brakes Plus • Gretna, NE

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and embodies company core values while building a motivated team and working with the Service Team to improve performance. This is accomplished through an active presence in the store, developing team members, executing store processes, and providing an industry-leading customer experience.

The position works directly with customers on sales, service, customer opportunities, and adjustments. It also oversees service personnel and technicians, schedules and assigns work, coaches teammates, evaluates performance and productivity, manages parts inventory and purchases, and ensures inspections, equipment arrangements, and safety procedures are properly maintained.

Requirements

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers regarding sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members, execute store processes, and help improve Service Team performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed