Automotive Service Advisor - Hourly Pay + Uncapped Monthly Commission!

Fix Group Management•Bremen, IN

4d•$70,000 - $90,000

About The Position

The Service Advisor is the primary point of contact for customers bringing vehicles in for repair or maintenance. The role involves greeting customers, understanding and documenting vehicle concerns, explaining recommended repairs and costs, coordinating with technicians and other staff, and ensuring timely service and delivery while maintaining customer satisfaction. The employer is a busy automotive repair shop that has operated for over 20 years and offers an upscale alternative to dealership service with a robust warranty program. The Service Advisor creates and manages repair orders, quotes repairs, explains and sells recommended work, and provides invoices at pickup. The role also coordinates extended warranty claims and coverage information, keeps customers updated throughout the repair process, and manages status updates in the shop’s board and Tekmetric system. Advisors collaborate with the Store Manager, Shop Foreman, technicians, Parts Manager, and Quality Control Technicians to maintain productive workflows and ensure vehicles are quality-checked before customers are notified that they are ready. Compensation is listed as $70,000–$90,000 per year and consists of a base hourly rate plus a commission percentage based on individual performance. The employer describes a team-oriented environment and growth opportunities.

Requirements

At least 3 years of experience as a Service Advisor or in a related position.
Ability to complete tasks in a timely manner in an environment with frequent distractions and interruptions.
Working knowledge of Windows computers, including typing or dictating at least 30 words per minute, operating a cursor, viewing a monitor, using email, and using common word-processing and spreadsheet software.
Fluent English communication skills, both verbal and written, including telephone communication.
Ability to count and perform basic math using a calculator.
Ability to get into and out of various vehicles without assistance.
Ability to drive a motor vehicle with passengers.

Responsibilities

Collect vehicle check-in information, including VIN, mileage, build date, and customer concerns.
Conduct a vehicle walkaround at check-in and document the vehicle’s condition with photographs and notes.
Ensure technician recommendations are supported by detailed notes; return inadequately documented recommendations to technicians for clarification.
Provide prompt, courteous customer service and keep customers informed about repair progress and completion times.
Sell recommended repairs and maintenance in line with the company’s profit matrix while maintaining required performance metrics, including average repair order, close ratio, gross profit, gross profit per hour, and effective labor rate.
Explain the importance of recommended repairs, educate customers, and build value in the services offered.
Coordinate with the Store Manager, Shop Foreman, technicians, and Parts Manager to meet completion times and maintain productive workflows.
Collaborate with Quality Control Technicians and ensure quality control is marked complete by the person who performed the check before telling customers their vehicles are ready.
Estimate and communicate completion times by considering parts availability, workload, scheduled commitments, prior promises, labor hours, quality-control time, and possible additional repairs; update expectations as needed.
Regularly update customers throughout the repair process, including when there is no new information to report.
For waiting customers, escort them to the shop, introduce them to the technician, and present findings and quotes within 15 minutes of the vehicle being brought in.
Offer customers who are not waiting the opportunity to inspect their vehicle with an advisor and technician when convenient.
Create and manage repair orders at check-in, accurately quote repairs, and provide invoices at vehicle pickup.
Assist with extended warranty claims and explain coverage, deductibles, and documentation needed for payment.
Update the client status board and move magnets as work progresses; keep repair-order status current in Tekmetric.
Maintain profitability and performance targets set by the Store Manager, deliver exceptional customer experiences, manage workflow, collaborate with staff, and stay current on assigned customers.