Automotive Service Advisor - Toyota Boston
About The Position
Toyota of Medford is a high-volume Toyota service operation with significant growth ahead, located in a brand-new, state-of-the-art facility with 37 service bays. We are looking for talented Service Advisors who want the opportunity that comes with joining a high-volume operation on the way up. The dealership is built, the momentum is here, and we are building the team that will take it to the next level. For the right advisor, this means more customers, more service capacity, more earning potential, and the chance to establish yourself now as we continue to grow. We are looking for people who can build trust, communicate value, and take ownership of the guest experience. Previous dealership service advisor experience is preferred, but we're also willing to develop exceptional candidates with strong sales, hospitality, or customer-service backgrounds. The role involves owning the guest relationship from arrival through vehicle delivery, listening to concerns, coordinating with technicians, presenting maintenance and repair recommendations, providing proactive updates, and ensuring every guest leaves feeling informed and well cared for. We believe great service and great sales should reinforce each other: Inspect, educate, communicate, recommend, and let the guest make an informed decision. If you are a successful service advisor feeling you've reached a ceiling on traffic, earning potential, or advancement, or if you are a high-performing sales or customer-service professional ready to build a career in automotive, we'd like to talk.
Requirements
- Previous dealership service advisor experience preferred
- Exceptional candidates with strong sales, hospitality, or customer-service backgrounds will be considered
- Competitive, positive, and accountable
- Excellent communicators and relationship builders
- Organized and comfortable in a fast-paced environment
- Confident presenting legitimate maintenance and repair recommendations
- Motivated by performance, growth, and taking great care of guests
Nice To Haves
- Service Writer Experience Preferred
Responsibilities
- Own the guest relationship from arrival through vehicle delivery
- Listen to guest concerns
- Coordinate with technicians
- Present maintenance and repair recommendations
- Provide proactive updates to guests
- Ensure every guest leaves feeling informed and well cared for
- Inspect, educate, communicate, and recommend services
- Let the guest make an informed decision
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
