Automotive Service Advisor / Service Consultant
About The Position
At Capital Ford of Charlotte, we are seeking a customer-focused Automotive Service Advisor who leads with integrity, communicates with confidence, and believes that exceptional service starts by putting people first. This role is crucial to our service department, acting as a trusted advocate for our customers and driving the customer experience. If you are passionate about creating an outstanding ownership experience while helping customers protect one of their biggest investments, we encourage you to apply. Ford dealership experience is a plus, but a commitment to delivering exceptional customer service is what matters most.
Requirements
- Previous experience as an Automotive Service Advisor or similar dealership role preferred
- Strong knowledge of automotive maintenance, repairs, and service processes
- Outstanding customer service and relationship-building skills
- A servant-leadership mindset with a passion for helping people
- Excellent communication, organization, and multitasking abilities
- Ability to confidently explain repairs, recommendations, and estimates
- Experience with dealership management software and estimating systems
- Positive attitude, professional appearance, and team-first mentality
- Valid driver's license with an acceptable driving record
- Ability to successfully complete pre-employment background screenings
Nice To Haves
- Ford dealership experience is strongly preferred
Responsibilities
- Welcome customers with professionalism, warmth, and a genuine desire to help
- Conduct thorough vehicle walkarounds and accurately document customer concerns
- Educate customers on maintenance recommendations, repair options, and pricing with honesty and transparency
- Build lasting relationships through exceptional communication and follow-up
- Coordinate repairs with technicians to ensure quality workmanship and timely delivery
- Keep customers informed throughout the repair process with proactive updates
- Manage appointments, repair orders, and workflow to maximize efficiency and customer satisfaction
- Resolve customer concerns with empathy, professionalism, and a solutions-focused mindset
- Work collaboratively with technicians, parts, and leadership to create an outstanding service experience
Benefits
- Competitive compensation with strong earning potential
- Performance and customer satisfaction bonus opportunities
- Comprehensive benefits including Medical, Dental, Vision, PTO, 401(k), and more
- Ongoing training and professional development
- Career growth opportunities within one of the Southeast's fastest-growing automotive groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
