Automotive Service Advisor
About The Position
Join Our High-Performing Team as a Service Advisor! Are you ready to thrive in a fast-paced, independent auto repair shop with an exceptional culture and team atmosphere? At Bird Automotive, we stay busy because our reputation for high-quality service, honest repairs, and outstanding customer care speaks for itself. What truly sets us apart is our people. We believe in teamwork, growth, integrity, and creating an environment where employees feel valued and customers feel cared for. We’re looking for an experienced, customer-focused Service Advisor to join our growing team. If you’re passionate about building relationships, delivering exceptional customer service, and contributing to a positive, team-driven environment, we’d love to hear from you. The Service Advisor is a key part of our operation. In this role, you’ll help guide customers through the repair process, connect them with the services they need, and ensure they have a smooth and positive experience from start to finish. You’ll also assist with administrative and operational tasks that help keep our busy shop running efficiently.
Requirements
- Previous sales and/or customer service experience required
- Strong communication and relationship-building skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using computers, email, and office software
- Basic math and calculator skills
- Fluent in spoken and written English
- Ability to get in and out of various vehicles without assistance
- Valid driver’s license with a clean driving record
- Ability to safely transport customers when needed
Nice To Haves
- Automotive experience is preferred, but not required for the right candidate
- Typing or dictation skills of 30+ words per minute preferred
Responsibilities
- Recommend and sell services and repairs based on customer needs and goals
- Build trust with customers through education and clear communication
- Follow proven sales and customer service processes
- Answer customer questions in person, by phone, and through email/text communication
- Prepare invoices and estimates
- Coordinate parts orders and returns
- Assist in managing repair flow under the direction of management
- Help maintain overall shop efficiency and cleanliness
- Assist with shuttle rides, customer checkouts, parts pickups, and other daily tasks as needed
Benefits
- Competitive pay with performance-based opportunities
- Ongoing training and personal development
- Opportunity for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
