Automotive Service Advisor

Brakes Plus • Dallas, TX

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and company core values, fostering a motivated team environment, and working closely with the Service Team to improve performance. This includes hands-on team development, execution of store processes, and maintaining an industry-leading customer experience.

The position works directly with customers on sales, service, customer opportunities, and adjustments; supervises and schedules technicians and service personnel; coaches teammates on operational issues; and evaluates personnel performance and productivity. It also manages parts inventory and outside purchases, helps maintain and restock in-house parts, and ensures safe, compliant service-department operations, equipment placement, and proper inspections.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members and execute store processes to improve service team performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed