Automotive Service Advisor

Kerry Toyota•Florence, KY

12d

About The Position

Service Advisors are primarily responsible for assisting customers through the service process. They determine customers’ needs in the Service Department and serve as the primary resource for customers throughout their service experience. Outgoing, upbeat personalities tend to be most successful in this position. Kerry Automotive Group strives to make every customer a customer for life and emphasizes employee motivation, customer satisfaction, and delivering the award-winning service and value the community expects.

Requirements

Valid commercial driver’s license and clean driving record.
Ability to concentrate and accomplish tasks despite interruptions.
Multitasking skills.
Proficient use of computers and business machines.
Must possess a valid driver’s license and have a satisfactory driving record.
Must be willing to submit to a pre-employment background check and drug test.

Nice To Haves

Automotive service advisor experience is a plus, but not required.

Responsibilities

Meet with customers and determine their needs for vehicle repair and/or service.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers’ vehicles, including time management and efficiency, parts ordering, and job completion times.