Automotive Service Advisor

Frank Leta Automotive • Bridgeton, MO

7d

About The Position

The Automotive Service Advisor provides an outstanding customer experience and serves as a first point of contact for customers. The role involves helping vehicle owners understand service offerings and the repair process, coordinating inventory needs and technician scheduling, and supporting customers from their arrival in the service drive lane through their service inquiries. The dealership emphasizes creating long-term customer relationships and delivering the award-winning service and value expected by the community.

Requirements

• Organized and friendly personality.
• At least 2 years of prior experience as a Service Advisor or Service Writer.
• Demonstrated ability to manage others.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.

Responsibilities

• Oversee the flow in the service drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and carry out additional assignments that help the dealership make a positive impression.
• Provide concierge support for owner inquiries by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians' times is consistently presented to service customers.
• Distribute work efficiently among technicians.

Benefits

• Great work/life balance.
• Positive and professional work environment.
• Extensive training and growth opportunities.
• Up to 4 weeks of paid vacation and paid holidays.
• Paid maternity and paternity leave.
• Education reimbursement.
• Flexible health insurance with an HSA company contribution.
• Paid life insurance, short-term disability, and long-term disability.
• 401(k) match.
• Medical, dental, and vision benefits.
• Employee-discounted vehicle purchase programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed