Automotive Service Advisor
About The Position
Hyundai Santa Monica is seeking a motivated and customer-focused Service Advisor to join our growing Service Department. This is a great opportunity for someone who enjoys working with customers, building relationships, and helping deliver an exceptional service experience. The ideal candidate will have strong communication skills, attention to detail, and a passion for the automotive industry. Prior Service Advisor experience is preferred but not required — we are open to candidates with the right customer service skills, work ethic, and willingness to learn. Join a winning team where you can grow your career with a respected automotive dealership!
Requirements
- Strong communication and interpersonal skills.
- Dedication to delivering exceptional customer service.
- Valid driver’s license and acceptable driving record.
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
Nice To Haves
- Minimum of one year of previous Service Advisor experience preferred
- Prior automotive dealership Service Advisor experience is a plus
- Open to candidates with retail automotive advisor or customer service experience
Responsibilities
- Ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
- Serving as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
- Preparing accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Following the progress of service repairs and providing customers with timely updates.
- Ensuring high levels of customer service and retention by promptly addressing and resolving customer complaints.
- Taking ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.
Benefits
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
