Automotive Service Advisor

C. Harper Chevrolet - East • New Alexandria, PA

51d • Onsite

About The Position

C. Harper Auto Group is seeking a dedicated Service Advisor to join our growing team at our Chevy East Dealership. This is an outstanding opportunity for an experienced professional to thrive in a dynamic, family-oriented environment that has been locally trusted for over 41 years. At C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.

Requirements

• High school diploma or equivalent.
• A valid commercial driver’s license with a clean driving record.
• Completion of accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor, with a deep understanding of automotive service processes and customer service excellence.
• Ability to read, write, and speak English fluently, with strong communication skills.
• Proficient in the use of computers and business machines, with the ability to multitask and manage interruptions effectively.
• A genuine passion for providing outstanding customer service and building long-term customer relationships.
• Strong organizational skills and attention to detail, ensuring that all tasks are completed accurately and efficiently.
• Ability to think critically and solve problems in a fast-paced environment.

Responsibilities

• Meet with customers to understand their vehicle service and repair needs, providing expert advice and guidance.
• Build strong customer relationships by delivering exceptional service, addressing their concerns, and ensuring their satisfaction.
• Oversee the quality control process for each vehicle, ensuring that repairs and services meet the highest standards of excellence.
• Maintain regular communication with customers, providing updates on the progress of their vehicle’s service and addressing any questions they may have.
• Maximize sales opportunities by promoting additional services and retail promotions, contributing to increased profitability.
• Supervise technicians, ensuring efficient time management, accurate parts ordering, and timely job completion.
• Participate in the development and documentation of standard operating procedures to enhance service efficiency and consistency.
• Uphold the company’s standards for ethical business practices, professional image, orderliness, and customer service.

Benefits

• Competitive Pay Plans: Industry-leading salaried pay plans and commission percentages.
• Full Medical, Dental, and Vision Insurance: Includes a medical insurance plan option available at no cost to the employee.
• 401k Plan: Features an annual company contribution.
• Pro-Rated Paid Time Off: Available starting on your 91st day of employment.
• Short-Term Disability Insurance: Provided at no cost to the employee, with additional buy-up options.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available.
• Career Growth Opportunities: Ample opportunities for promotion and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED