Automotive Service Advisor

WENCO INDUSTRIES INC•Colorado Springs, CO

11d•$50,000 - $75,000

About The Position

Wenco Industries is seeking an Automotive Service Advisor to provide outstanding customer service and support vehicle service and sales at its Midas Auto Service and Big O Tires locations. The role involves consulting with customers about vehicle needs, coordinating diagnosis and repairs with technicians, managing shop workflow, and guiding customers through estimates, approvals, repairs, and payment. The advisor also supports and empowers the team, meets performance goals, maintains vendor relationships, and helps keep the facility safe and organized. The position is suited to a self-motivated, reliable, driven, and personable team player with effective communication and active listening skills who is open to coaching and committed to delivering valuable service. Wenco Industries describes itself as a family-owned business founded in 1975 and emphasizes integrity, ownership, humility, empathy, and growth. Compensation is $50,000 to $75,000 annually, uncapped. Base pay or commission, whichever is greater, is paid biweekly. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan with matching, paid time off, paid holidays, and uniforms. A valid driver’s license is required.

Requirements

Must have a valid driver’s license.
Provide outstanding customer service using effective communication and active listening skills.
Be self-motivated, reliable, driven, and personable.
Be a team player willing to support and assist others.
Be open to coaching and help coach and empower technicians.

Responsibilities

Deliver energetic, exceptional customer service by actively listening to customers and consulting with them on their vehicle needs.
Greet customers promptly, check in vehicles, and document their concerns accurately.
Communicate and coordinate with technicians to diagnose and complete vehicle repairs efficiently.
Supervise bay workflow, build computerized repair orders, and source parts.
Prepare, present, and explain pricing estimates, and promote current shop service specials.
Recommend services and repairs based on inspections, manufacturer maintenance schedules, and customer needs.
Obtain customer approval before beginning additional work, and keep customers updated on repair status and completion times.
Review completed work with customers at pickup, process payments, and schedule follow-up service.
Lead, assist, and empower the team while upholding the company’s vision, purpose, core values, and culture.
Meet weekly and monthly performance metric goals.
Maintain clear communication and strong, lasting relationships with vendors.
Handle customer concerns and resolve issues professionally to build loyalty and repeat business.
Keep the facility and grounds clean, organized, and safe.
Perform other duties as assigned.