Automotive Service Advisor

Brakes Plus • Lewisville, TX

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards, exemplifying company core values, and helping deliver an industry-leading customer experience. The role includes creating a motivated team environment and improving team performance through a hands-on presence in the store, team development, and execution of store processes.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments. The role also involves supervising and coaching service personnel, scheduling and assigning work, monitoring performance and productivity, managing parts inventory and purchases, and maintaining safety and operational standards in the service department.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members and execute store processes to improve performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed