Automotive Service Advisor

Elite Worldwide•Grand Prairie, TX

5d•Onsite

About The Position

The Service Advisor Role We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. Why Join Our Team? Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way. Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way. This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.

Requirements

Have experience with Tekmetric shop management software
Have valid TX drivers license

Nice To Haves

Enjoy working directly with customers and building long term relationships
Are comfortable presenting recommendations and asking for the sale
Stay organized and calm while managing multiple vehicles and customers
Follow processes and scripts consistently without cutting corners
Take ownership of the full customer experience from start to finish

Responsibilities

Open and close the shop
Greet customers professionally and guide them through the intake and inspection process
Build and present estimates using digital inspections and approved pricing guidelines
Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
Present repair estimates to customers and gain customer authorization
Follow all intake, documentation, follow up, and delivery procedures
Ensure a positive final experience through quality control, delivery review, and post service follow up