Automotive Service Advisor (full-time)

DePaula Chevrolet • Albany, NY

64d • Onsite

About The Position

Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services. Expected yearly compensation $80,000 to $140,000.

Requirements

• Previous experience in an automotive service advisor or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems and software for managing service orders.
• Reliable and punctual with a strong work ethic.
• Valid drivers license and clean driving abstract.

Responsibilities

• Greet customers promptly and professionally, both in person and over the phone.
• Assess customer vehicle needs and communicate effectively with service technicians.
• Prepare and explain repair estimates and service recommendations to customers.
• Schedule service appointments and follow up to ensure customer satisfaction.
• Manage service orders and maintain accurate records of all transactions.
• Handle customer concerns and resolve issues in a professional and courteous manner.
• Support the service department by coordinating workflow and maintaining strong communication among team members.

Benefits

• Health, dental, and vision insurance options.
• Life insurance
• 401K with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicle purchases and service.
• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed