Automotive Service Advisor

DOBBS TIRE & AUTO CENTERS•Columbia, MO

5d•$33,000 - $65,000

About The Position

Driven by Dobbs is seeking an Automotive Service Advisor to drive sales performance and deliver exceptional customer experiences in a fast-paced automotive service environment. The role assesses customer needs, recommends appropriate tires and services, and manages day-to-day sales operations. The ideal candidate combines automotive knowledge with strong communication and multitasking skills to balance customer service, shop workflow, and team coordination. The position helps maintain a clean, organized, customer-focused environment while working toward store performance goals. Driven by Dobbs brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tires and comprehensive automotive services, from routine maintenance to advanced diagnostics and engine repair, and invests in training, development, safety, and team wellbeing. The company also supports local organizations and charities in the communities where its teams work.

Requirements

At least 1 year of experience in retail sales management.
Valid driver's license.
Strong verbal and written communication skills.
Strong time management, accountability, prioritization, organization, problem-solving, and attention to detail.
Ability to work effectively in a fast-paced, high-volume environment and manage multiple priorities.
Customer-centric approach and strong relationship-building skills.
Motivation to meet and exceed sales goals.
Commitment to safety and alignment with the company's mission, vision, and values.
Ability to work as a team player and adapt to diverse team members.
Candidates must complete a selection assessment and pre-employment screenings.

Nice To Haves

Automotive repair industry experience.

Responsibilities

Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
Recommend and sell tires, services, and accessories that meet customer requirements and store sales goals.
Manage retail, wholesale, and national account sales transactions accurately and efficiently.
Oversee shop workflow, balancing service sales with available staff, equipment, and time.
Track inventory, assist with tire stocking, and maintain organized, attractive point-of-sale displays.
Perform daily opening and closing duties, including safely handling deposits and providing basic shop support such as occasional tire mounting and balancing.
Promote a clean, organized, customer-friendly showroom and service environment by leading by example.
Manage customer interactions, sales activity, and operational priorities simultaneously.
Use automotive product knowledge to help customers select tires and assess alignment needs and general vehicle maintenance recommendations.
Work with technicians, service advisors, and management to support smooth operations and meet sales targets.