Automotive Service Advisor
Urbana Autopark•Urbana, IL
•$80,000 - $120,000•Onsite
About The Position
The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton's Urbana Auto Park. The Service Advisor serves as a liaison between customers and technicians, presenting vehicle repair recommendations and providing excellent service and suggestions to help customers maintain their vehicles. The role works in the Service Lane and uses fixed operations technology. Previous Automotive Service Advisor experience is a plus but is not required.
Requirements
- Exceptional customer service skills.
- Technology proficiency and ability to learn and use technology.
- Willingness to undergo a background check in accordance with local law and regulations.
- Must be at least 18 years old to comply with the company driving policy.
Nice To Haves
- Previous Automotive Service Advisor experience.
Responsibilities
- Work with customers to ensure all vehicle maintenance needs are met and addressed.
- Write repair orders with transparent cost and time estimates.
- Provide exceptional, timely communication and keep customers updated throughout the process.
- Communicate frequently with Technicians and Parts to support timely completion of work.
- Maintain a positive attitude and strong work ethic with customers and co-workers.
- Use fixed operations technology.
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid vacation and sick time
- Paid training
- Discounts on products, services, and vehicles
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
