Automotive Service Advisor
About The Position
Liberty Ford Vermilion is looking for a Service Advisor to join our team. If you enjoy working with people, staying organized, and being part of a fast-paced environment, this could be a great fit. As a Service Advisor, you will serve as the main point of contact between customers and our service team. Your responsibilities will include greeting customers and understanding their vehicle concerns, communicating recommended services and timelines clearly, working closely with technicians to ensure accurate repairs, keeping customers updated throughout the service process, preparing and managing repair orders, explaining completed work and associated costs, and building lasting relationships with customers.
Requirements
- Must have a valid drivers license with a company acceptable driving record.
- Ability to read and comprehend instructions and information.
- Ability to communicate well orally and in writing with customers, vendors and other contacts.
- Must be able to add, subtract, multiple and divide.
- Must be able to type.
- Must maintain a professional appearance.
- Previous customer service experience
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Positive attitude and ability to work well with a team
- Basic computer skills
- Valid driver’s license
Nice To Haves
- Automotive experience is a plus
- Prior experience as a Service Advisor or in an automotive setting
- Ability to explain technical information in a clear and simple way
- Strong problem-solving skills and attention to detail
- 2 years of experience as a Service Advisor in a Ford dealership preferred.
- Experience using ADP Dealer Services Software a plus.
Responsibilities
- Greeting customers and understanding their vehicle concerns
- Communicating recommended services and timelines clearly
- Working closely with technicians to ensure accurate repairs
- Keeping customers updated throughout the service process
- Preparing and managing repair orders
- Explaining completed work and associated costs
- Building lasting relationships with customers
Benefits
- Health, dental, and vision insurance
- Paid time off after 90 days
- 401(k) with a generous company match
- Ongoing training and opportunities for career growth
- A supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
