Automotive Service Advisor

Shults Ford Wheeling • Wheeling, WV

19h • Onsite

About The Position

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.

Requirements

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized, detail-oriented, and professional demeanor
• Proven ability to meet performance and customer satisfaction goals
• Valid driver’s license with clean driving record

Nice To Haves

• Automotive service advisor or dealership experience
• Background in automotive service, sales, or customer-facing roles
• Leadership or team coordination experience

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services, timelines, and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Birthday off with pay
• Company-paid life insurance
• Paid training and ongoing development
• Advancement opportunities within our dealership network
• Flexible scheduling
• Team-oriented culture
• Community involvement opportunities
• Modern Facilities
• State-of-the-art equipment and tools
• Clean, professional work environment
• Competitive compensation with performance-based earning potential
• Career growth with a respected dealership group
• A supportive team that values your contributions
• Stability with a top-performing Ford dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed