Experience Automotive Service Advisor

Buchanan Auto Park•Waynesboro, PA

1d•$80,000 - $100,000•Onsite

About The Position

Buchanan Auto Park is seeking an experienced Automotive Service Advisor to join our team in Waynesboro, PA. In this role, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience. You will work closely with technicians to schedule, communicate, and follow up on service appointments, while providing exceptional customer service and maintaining strong relationships with our clientele.

Requirements

Proven experience as an Automotive Service Advisor or similar role
Strong interpersonal and communication skills
Ability to explain technical information in an easy-to-understand manner
Detail-oriented with strong organizational and multitasking abilities
Familiarity with automotive repair processes and terminology
Proficiency with computer systems and service management software
Valid driver’s license and reliable transportation

Responsibilities

Greet customers and listen to their concerns regarding vehicle service and repairs
Schedule service appointments and provide accurate estimates on repair costs and timelines
Communicate effectively with technicians to relay customer issues and updates on vehicle status
Maintain clear, professional communication with customers throughout the service process
Process service orders and handle invoicing and payments accurately
Follow up with customers post-service to ensure satisfaction and encourage repeat business
Maintain a clean and organized workspace and ensure compliance with company policies