Automotive Service Advisor - GM Experience Preferred

Hoselton Auto Mall•East Rochester, NY

2d•Onsite

About The Position

Hoselton Chevrolet is looking for a Service Advisor with an outgoing personality to join our service team! As a Service Advisor you will be the interface between the customer and technician. You will estimate the cost and time needed to do repairs, check on work/update customers throughout the day, obtain customer approval to do additional work than originally requested up arrival, and explain the work performed. The Service Advisor is responsible for scheduling service work and selling additional service to customers at dealership gross profit, dollars/RO and customer satisfaction standards. The Service Advisor is accountable for performing the duties and responsibilities described below. The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.

Requirements

General Motors experience preferred
Enjoy working with our customers, be organized and professional
Be at least 18 years old, eligible to work in the U.S. and able to successfully complete a drug screen
Ability to work independently and part of a team
Ability to communicate clearly and professionally
High School diploma required
Ability to multi-task and prioritize workload
High motivation, work ethic, and enthusiasm
Professional appearance and positive attitude
Must possess excellent verbal and written communication skills
Some computer knowledge and/or experience
Motor Vehicle Report required
Must be able to pass a drug test

Nice To Haves

GM Experience Preferred

Responsibilities

Greeting customers, scheduling service appointments and receiving vehicle information
Listening to requests of the service desired and clearly explaining information on the repair order
Interpreting customer concerns/comments, so that the technician will diagnose problems correctly
Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs
Translating the technician’s findings, which may be very complex, into language the customer will understand
Estimating the cost and time needed to do the repair, considering the customer’s schedule
Periodically checking on the progress of the vehicle and contacting the customer when technicians discover additional problems
Obtaining customer approval to do additional work, explaining the work performed and the charges being billed
Following up to ensure customers are scheduled for special order parts installation
Closing out repair orders in a timely manner
Resolving all guest complaints in an efficient and positive manner
Perform other duties and responsibilities as needed