Automotive Service Advisor

Northlake CDJR•Lake Park, FL

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Northlake Chrysler Dodge Jeep RAM. The Service Advisor serves as a liaison between customers and technicians, helping customers understand vehicle repair recommendations and maintenance needs while providing excellent service in the Service Lane. The role includes communicating repair costs and time estimates, keeping customers updated, and coordinating with technicians and Parts to support timely completion of work. The position offers incentive-based compensation, with a stated potential pay range of $80,000–$120,000 per year. The company is a family-owned automotive dealership group with more than 25 vehicle brands, over 50 dealerships in seven states, and more than 3,500 employees nationwide. It describes opportunities for growth and provides paid training. Previous Automotive Service Advisor experience is a plus but is not required.

Requirements

Exceptional customer service skills.
Comfort with technology and ability to learn and use it.
Willingness to undergo a background check in accordance with local laws and regulations.
Be at least 18 years old to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience.

Responsibilities

Work with customers to ensure vehicle maintenance needs are met and addressed.
Write repair orders with transparent cost and time estimates.
Provide exceptional, timely communication and keep customers updated throughout the process.
Communicate frequently with Technicians and Parts to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and co-workers.
Use fixed operations technology.