Automotive Service Advisor

Brakes Plus • Cedar Falls, IA

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for maintaining high standards of excellence and embodying the company’s core values. It involves creating a motivated team environment, working hands-on with the Service Team to improve performance, developing team members, executing store processes, and helping deliver an industry-leading customer experience.

The position also involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising and scheduling technicians and service personnel; managing parts inventory and purchases; and ensuring safety, equipment, and inspection procedures are followed.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members and execute store processes to improve service team performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed