Automotive Service Advisor

Audi Reno Tahoe • Reno, NV

24d • Onsite

About The Position

Audi Reno Tahoe, part of the Findlay Automotive Group, is seeking a Service Advisor to join their team. This role is ideal for someone who enjoys working with people, solving problems, and providing excellent customer experiences. The Service Advisor will be the primary point of contact for customers in the service department, guiding them through the service process from initial write-up to vehicle delivery with professionalism and clarity. The position requires a customer-first mindset and the ability to coordinate effectively with technicians to ensure smooth operations and high customer satisfaction in a fast-paced, team-driven environment.

Requirements

• A friendly, outgoing personality with great people skills
• Strong organization and multitasking abilities
• Confidence communicating with both customers and internal teams
• A customer-first mindset with a take-ownership attitude
• Valid in-state driver’s license

Nice To Haves

• Automotive dealership experience preferred
• Service drive experience a big plus

Responsibilities

• Create a warm, professional first impression in the service drive
• Own the customer experience from write-up to vehicle delivery
• Clearly explain services, timelines, and recommendations
• Coordinate with technicians to keep work flowing smoothly and efficiently
• Maximize technician schedules while keeping customer satisfaction top-tier
• Provide white-glove support for phone calls and in-person questions
• Follow up with customers to ensure they leave happy and return

Benefits

• Competitive pay with generous commissions & bonus potential
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and vacation
• Supportive leadership and a positive team culture
• Real career growth within the Findlay Automotive Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed