Automotive Service Advisor

Absolute Auto Repairs and Sales • Port Matilda, PA

4d • Onsite

About The Position

Absolute Auto is hiring an Automotive Service Advisor in Port Matilda, Pennsylvania. The advisor is the primary contact between customers and repair technicians, providing customer service while helping manage the shop’s daily workflow. The role involves listening to customers’ concerns, documenting vehicle problems, communicating with technicians, reviewing inspection findings, preparing and explaining estimates, and obtaining customer approval before repairs begin. The advisor keeps customers informed during repairs and communicates completed work at pickup.

This is a full-time position of approximately 40 hours per week, Tuesday through Friday, 7 a.m. to 6 p.m., with no weekends. Pay depends on skill, experience, and efficiency, starting at $15 per hour. The employer describes the role as a career and notes that there is more to the position than the listed duties. Automotive technician experience is a plus, and the employer is willing to train a suitable candidate with strong customer service and organizational skills.

Requirements

• Strong customer service and communication skills.
• Ability to understand and discuss automotive repairs.
• Strong organizational and time-management skills.
• Comfort using computers and shop management software.
• Ability to read and write with correct grammar and spelling.
• Ability to multitask in a busy shop environment.
• Professional appearance and attitude.
• Dependability and willingness to work as part of a team.
• Valid driver's license.

Nice To Haves

• Automotive service, parts, or repair experience is preferred.
• Automotive technician experience is a plus.

Responsibilities

• Greet customers and provide professional, friendly customer service.
• Write repair orders and accurately document customer concerns.
• Communicate with customers throughout the repair process.
• Review technician findings and help prepare accurate estimates.
• Explain recommended repairs and maintenance to customers.
• Obtain customer approval before repairs are performed.
• Coordinate with technicians and parts suppliers, and order and process parts.
• Keep customers updated on repair status and completion times.
• Schedule appointments and manage the daily workflow.
• Maintain inventory and shop supplies.
• Help ensure vehicles are completed correctly and on time.
• Maintain a clean, organized, and professional work environment.

Benefits

• Production bonuses available after 90 days of employment.
• Paid vacation after 90 days of employment.
• Paid holidays after 90 days of employment.
• Medical reimbursement.
• 401(k) matching.
• Additional benefits are available.
• PTO.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed