Automotive Service Advisor

Brakes Plus•Kyle, TX

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and demonstrates company values by creating a motivated team environment and working hands-on with the Service Team to develop team members, execute store processes, improve performance, and deliver an industry-leading customer experience. The position combines customer service and sales with supervision of service personnel, operational coaching, performance evaluation, parts inventory management, and responsibility for safety and inspections in the service department.

Requirements

Minimum of 2 years’ experience in a Service Advisor/Writer role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
Excellent verbal and written communication skills.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws.
Valid driver’s license.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure appropriate equipment and hardware layout and positioning within the service department.
Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
Ensure that proper inspections are conducted.