Automotive Service Advisor

Granger Chevrolet•Orange, TX

About The Position

The Automotive Service Advisor meets and greets service customers promptly and professionally, identifies their vehicle service needs, explains recommended work, and coordinates repairs through delivery. The role promotes appropriate services, parts, and accessories; provides cost and completion-time estimates; obtains customer authorization; and keeps customers informed about repair progress and any changes. The Service Advisor also administers warranty repairs, confirms appointments, conducts post-repair follow-up, inspects vehicles before delivery, and communicates repair results to customers. The position requires compliance with applicable state and federal automobile repair and consumer protection laws, and conduct consistent with the company’s values. The employer describes itself as locally owned and family operated and an equal opportunity employer and drug-free workplace.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.
Great attitude and high-energy personality.

Responsibilities

Greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
Provide accurate cost and completion-time estimates, explain recommended services, and obtain customer authorization.
Monitor service progress throughout the day and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs according to manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit.
Conduct post-repair follow-up with customers.
Inspect vehicles before delivery to ensure services and repairs were performed correctly and communicate the results to customers.
Meet applicable state and federal automobile repair and consumer protection requirements.
Demonstrate behaviors consistent with the company’s values when interacting with customers, coworkers, and vendors.