Automotive Service Advisor
About The Position
Vaughn Ford of Zachary is seeking an experienced Automotive Service Advisor to join our team. In this role, you are the face of the service department. You will be responsible for greeting guests, consulting on vehicle maintenance and repair needs, and ensuring a seamless, transparent experience from drop-off to delivery. The ideal candidate is a "people person" with a strong technical understanding who can explain complex repairs in a way that is easy for customers to understand. We provide a professional environment where your ability to build trust and provide solutions directly impacts your earning potential.
Requirements
- Ability to commute to Zachary, LA required
- In-person position
- Valid driver’s license with a clean driving record
- Ability to pass a background check and drug screening
- Previous experience as a Service Advisor (Ford experience is a major plus)
- Strong communication and interpersonal skills
- Proven track record of success in a fast-paced retail or service environment
- General knowledge of automotive systems and maintenance requirements
- Proficiency with Dealership Management Systems (DMS) and service scheduling software
- Ability to multitask and manage a high volume of repair orders simultaneously
- Professional, well-groomed appearance
Nice To Haves
- Ford experience is a major plus
Responsibilities
- Greet customers promptly and professionally to initiate the service experience
- Conduct thorough vehicle walk-arounds and document customer concerns accurately
- Act as a consultant, advising customers on necessary maintenance and repair items based on manufacturer recommendations
- Provide accurate cost estimates and clear timelines for repair completion
- Maintain constant communication with customers regarding the status of their vehicles
- Work closely with Technicians and the Parts Department to ensure efficient workflow
- Close out repair orders and explain all work performed to the customer during delivery
- Maintain high CSI (Customer Satisfaction Index) scores in accordance with Ford standards
Benefits
- Full Medical, Dental, and Vision Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
