Automotive Service Advisor

Blain's Farm & Fleet • Walker, MI

3d

About The Position

The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The role combines customer service and sales with service-department coordination, cashiering, and hands-on automotive work. The advisor uses computers and the VAST system to check inventory and product arrival dates, create customer work orders, schedule service work, and communicate with the service department. The position may involve installing batteries, balancing wheels, repairing and installing tires, and performing oil changes using LOF procedures. The advisor also explains work orders and invoices, interprets vehicle inspection results, and recommends appropriate services to customers.

Requirements

• Must have great communication skills.
• Must be able to pass pre-employment drug screening and background checks.
• Must be able to read and speak English.
• Must be able to communicate effectively with customers and coworkers.
• Must be 18 years of age or older.

Nice To Haves

• Prior auto repair experience is preferred.
• Prior retail experience is preferred.

Responsibilities

• Perform automotive services in a timely and efficient manner while providing quality customer service.
• Assist customers with purchases in a customer service- and sales-focused environment.
• Use computers to determine product inventory levels and product arrival dates.
• Use computers and the VAST system to create customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform retail cashier duties, including obtaining and processing customer payments.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Comply with Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Medical, prescription, dental, and vision benefits, plus short- and long-term disability, life insurance, ancillary benefits, identity theft protection, and pet insurance, effective on the 91st day of full-time employment.
• Major holidays and birthday off.
• Advanced Leadership Training Programs.
• Associate discounts on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.
• Saturday and Sunday weekend premium pay of $2.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed