Automotive Service Advisor

Brakes Plus • North Richland Hills, TX

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards of excellence and company core values. The role involves building a motivated team environment and working hands-on with the Service Team to improve performance, develop team members, execute store processes, and deliver an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments. The position also supervises service technicians and personnel, plans and assigns work, monitors completion, coaches teammates on operational matters, evaluates performance and productivity, and manages parts inventory and outside purchases. Additional duties include maintaining store safety and safety equipment, ensuring proper equipment layout, monitoring compliance with safety procedures, and ensuring proper inspections are conducted.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned in the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed