Automotive Service Advisor

Brakes Plus • White Settlement, TX

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and models the company’s core values, helping create a motivated team environment and improve team performance through hands-on involvement, team development, and execution of store processes. The Service Advisor also helps ensure customers receive an industry-leading experience.

Responsibilities include working directly with customers on sales, service, customer opportunities, and adjustments; supervising technicians and service personnel; planning and scheduling duties; assigning work and following up on assignments; coaching teammates on operational issues; evaluating service personnel performance and productivity; managing parts inventory and outside purchases; ensuring store and shop safety; maintaining safety equipment and appropriate equipment layout; and ensuring proper inspections are conducted.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, adjustments, and related matters.
• Create a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members, execute store processes, and support an industry-leading customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed