Automotive Service Advisor

Phil Long Hyundai of Motor City•Colorado Springs, CO

About The Position

As an Automotive Service Advisor, you are the connection between customers and the service team, translating customer concerns into clear service plans and keeping each visit on track. You build accurate repair orders, communicate timelines and estimates, and obtain customer approval before additional work begins. You greet customers, collect vehicle details, document concerns for technicians, review inspection results, recommend corrective actions, and explain completed work and charges. You provide written labor and parts estimates, set promised times, coordinate with dispatch, monitor repair progress, update customers about changes, and resolve questions or complaints. The role also includes maintaining accurate paperwork and an orderly workspace and preparing upcoming appointments. This is a commission role with a competitive salary structure. The posted salary range is referenced but not provided in the description.

Requirements

An associate degree or equivalent, or 6–12 months of related experience or training, or an equivalent combination.
Strong communication, math, and problem-solving abilities.
Comfort following written procedures and safety rules.
Manufacturer training.
A valid driver’s license.

Responsibilities

Greet customers promptly, gather vehicle details, and clearly document customer concerns for technicians.
Review inspection results, recommend corrective actions, and explain completed work and charges.
Provide complete written estimates for labor and parts, set promised times, and coordinate with dispatch.
Monitor repair progress, update customers about changes, and resolve questions or complaints.
Obtain customer approval before added work begins.
Keep paperwork accurate, maintain an orderly workspace, and prepare upcoming appointments.