Automotive Service Advisor

Ken Garff • Long Beach, CA

7d • Onsite

About The Position

At Ken Garff Automotive Group, we're doing things differently. We've built a culture centered on respect, integrity, growth, humility, and teamwork, and our employees are proud to be part of it. If you're looking for more than just a job and want a career with a company that values people, supports growth, and believes in making a difference, we'd love to meet you. Long Beach Honda is looking for an experienced Service Advisor who enjoys helping customers, building relationships, and thriving in a fast-paced environment.

Requirements

• 2+ years of Service Advisor experience in a new car dealership
• Friendly, approachable, and customer-focused
• Strong communication and relationship-building skills
• Motivated team player who enjoys a fast-paced environment
• Organized, detail-oriented, and committed to delivering an exceptional customer experience
• Comfortable using dealership software and technology to manage service operations

Responsibilities

• Welcome customers and create a positive service experience
• Listen to customer concerns and recommend appropriate services
• Communicate repair recommendations, estimates, and vehicle status updates
• Answer customer calls and inquiries professionally and efficiently
• Review completed repairs, explain recommendations, and process payments
• Maintain accurate repair orders and service records using dealership systems
• Promote customer satisfaction and encourage feedback through surveys

Benefits

• Competitive compensation with performance-based bonuses
• Average yearly earnings: $38,500-$125,000+ (base wage plus commissions/bonuses)
• 401(k) with company match
• Wellness Time Off
• paid holidays
• Personal Purpose Day
• Medical, dental, vision, life, disability, and AD&D insurance
• Health Savings Account
• Flexible Spending Account
• Employee Assistance Program
• wellness resources
• Mental health support
• diabetes management programs
• Parental leave stipend
• Annual company-wide bonus program (Garff Giveback)
• Employee discounts on vehicles, service, parts, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed