Automotive Service Advisor

Victory Chevrolet • Milan, MI

4d

About The Position

The Service Advisor is the central point of communication for service and repair activities and the liaison between customers and technicians. The role is the primary point of contact for automotive service and repair matters: listening to and understanding customer concerns, arranging appropriate service, and managing expectations about service delivery. The Service Advisor explains needed and recommended repairs and maintenance to customers.

The position requires a professional, dependable, safety- and customer-service-oriented person who can work productively in a fast-paced team environment. Additional duties may be required, and the listed duties are not exhaustive.

Requirements

• High school diploma or GED.
• Valid, unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety- and customer-service-oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Ability to bend, kneel, squat, stand, and lift heavy objects as needed.

Nice To Haves

• One year of dealer-level or large-facility experience is preferred.
• Post-secondary automotive training or experience may be beneficial.
• Strong technical and customer-service performance record.

Responsibilities

• Schedule customer service appointments in person or by phone to support prompt, accurate diagnosis of problems.
• Follow up on repair status, ensure vehicles are ready when promised, notify customers in advance of delays, and obtain authorization when repair estimates change.
• Make repair recommendations and manage repair delivery by setting and managing customer expectations.
• Ensure completed repairs have passed quality control and/or a road test.
• Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, including state lemon laws and Technical Service Bulletins.
• Meet or exceed service-level targets.
• Ensure required documentation is complete and complies with regulations and standards.
• Comply with and enforce safety policies and procedures.
• Attend required staff meetings, training, and educational classes.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience.
• Medical benefits.
• Paid vacation.
• Holidays.
• Professional workplace.
• Non-smoking workplace.
• Drug-free workplace.
• Opportunity for advancement.
• Direct deposit.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED