Automotive Service Advisor - Subaru Cary

Hol-Dav Inc•Cary, NC

4h•Onsite

About The Position

Johnson Subaru of Cary is seeking an experienced Automotive Service Advisor to join their Service team. Service Advisors are responsible for building relationships with customers, helping them understand their vehicle's needs, coordinating the service experience from start to finish, and ensuring customers feel informed and cared for. The ideal candidate is experienced, enjoys working with people, thrives in a fast-paced environment, and can balance excellent customer service with strong business performance.

Requirements

At least one year of automotive Service Advisor experience.
Strong customer-service and relationship-building skills.
Excellent verbal and written communication skills.
Confidence discussing maintenance and repair recommendations and asking customers for authorization.
Strong organizational skills and the ability to manage multiple customers and repair orders simultaneously.
A sense of urgency and consistent follow-through.
Strong attention to detail and accurate documentation.
The ability to remain composed and professional in a busy, customer-facing environment.
The ability to work effectively with Technicians, Parts personnel, Service management, and other dealership departments.
Basic computer proficiency.
A valid driver's license and driving record acceptable under company standards.

Nice To Haves

CDK experience preferred.

Responsibilities

Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
Review vehicle service history, warranty information, previous recommendations, and declined services.
Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
Clearly explain service recommendations, costs, priorities, and available options.
Obtain customer authorization before additional work is performed.
Coordinate with Technicians, Parts personnel, and Service management to help keep repairs moving efficiently.
Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost, completion time, and other developments.
Maintain ownership of assigned repair orders and follow up promptly on delayed or aging repairs.
Review completed repairs and final invoices for accuracy before vehicle delivery.
Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
Schedule future recommended maintenance when appropriate.
Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
Handle customer questions and concerns calmly and professionally, involving management when appropriate.