Automotive Service Advisor
About The Position
Midas Dublin is a busy, established auto repair shop looking for a customer-focused Service Advisor who closes. You’re the face of the shop: you greet customers, listen to their concerns, present what our technicians find, and guide them to a confident “yes” on the work their vehicle needs. We believe the best closers are the most trusted ones. The right person here sells by building genuine confidence — explaining the “why” behind every recommendation so clearly that approving the work feels like an easy decision. Do that well, and you’ll close more, earn more, and build a book of customers who come back and ask for you by name. From brakes, exhaust, and suspension to alignments, diagnostics, and routine maintenance, there’s a steady stream of service to present — and real income waiting for an advisor who knows how to recommend and close.
Requirements
- A strong communicator — confident recommending services and comfortable asking for the sale
- Excellent and people skills, with a natural ability to earn trust quickly
- A track record of meeting sales goals or growing ticket value is a major plus
- Previous experience as a service advisor, in customer-facing sales, or in the auto industry preferred
Responsibilities
- Welcome every customer and manage the full-service experience with professionalism and care
- Present technician inspection findings and recommend the right repairs and maintenance
- Turn inspections into approved work by clearly explaining value — and asking for the sale
- Build trusted relationships that grow repeat business and word-of-mouth referrals
- Provide accurate written estimates and follow up on every open quote to close the work
- Consistently grow average repair-order value while keeping customer satisfaction high
- Recover declined and deferred work through thoughtful, no-pressure follow-up
- Coordinate timelines between customers and the shop, setting clear expectations throughout
- Represent Midas Dublin with honesty and integrity on every interaction.
Benefits
- Opportunity for advancement
- Paid time off
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health / dental / vision benefits
- Paid time off and holidays
- Steady, year-round work in a busy shop
- A supportive team and clear opportunities to advance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
