Automotive Service Advisor

Lum's Auto Center • Mcminnville, OR

86d • $6,000 - $10,000 • Onsite

About The Position

Lum’s Chevrolet GMC is looking for a Service Advisor who can build trust with customers, communicate clearly, and keep our service department running smoothly. We are looking for someone who can create strong relationships, deliver exceptional communication, and help customers feel confident throughout the entire service process. At Lum’s, we believe great service goes beyond the repair order.

Requirements

• Strong customer service and communication skills
• Ability to multitask in a high-volume environment
• Professional appearance and positive attitude
• Strong organizational and problem-solving skills
• Computer proficiency and ability to learn dealership software systems
• Valid driver’s license and acceptable driving record
• Ability to pass a criminal background check

Nice To Haves

• Automotive service advising experience preferred, but not required for the right candidate
• Education: High school or equivalent (Preferred)
• Experience: Customer service: 1 year (Preferred)
• Service Advisor experience: 1 year (Preferred). Willing to consider applicants with automotive dealership sales experience.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Schedule service appointments and coordinate workflow with technicians
• Communicate repair recommendations, timelines, and updates clearly
• Provide estimates and explain services in a customer-friendly manner
• Monitor repair progress and ensure timely follow-up
• Deliver outstanding customer service from check-in to vehicle delivery
• Maintain accurate documentation and repair orders
• Work closely with technicians, parts personnel, and management to keep operations efficient

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED