Automotive Service Advisor
About The Position
Join the Team at Liberty Ford Brunswick! Do you enjoy helping people, solving problems, and delivering outstanding customer service? Liberty Ford Brunswick is looking for a customer-focused Service Advisor to be the friendly face of our service department. If you thrive in a fast-paced environment and enjoy building relationships with customers, we'd love to meet you! At Liberty Ford, we're committed to creating a workplace where our employees feel valued, supported, and given opportunities to grow. As a Service Advisor, you'll act as the bridge between our customers and service technicians, ensuring every customer has an exceptional experience from check-in to vehicle pickup.
Requirements
- Must have a valid drivers license with a company acceptable driving record.
- Adheres to all company policies, procedures, and safety standards.
- Ability to read and comprehend instructions and information.
- Ability to communicate well orally and in writing with customers, vendors and other contacts.
- Must be able to add, subtract, multiple and divide.
- Must be able to type.
- Must maintain a professional appearance.
Nice To Haves
- Strong customer service experience (automotive experience is a plus but not required)
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- Positive attitude and professional appearance
- Basic computer skills & strong problem-solving abilities
- Team-oriented mindset
- 2 years of experience as a Service Advisor in a Ford dealership preferred.
- Experience using ADP Dealer Services Software a plus.
Responsibilities
- Greeting & listening to customer concerns and documenting vehicle service needs
- Explaining recommended services and maintenance in a clear, easy-to-understand manner
- Communicating repair timelines, costs, and updates throughout the service process
- Coordinating with technicians to ensure efficient workflow
- Preparing estimates and service documentation
- Following up with customers to ensure satisfaction
- Building lasting customer relationships through exceptional service
Benefits
- Weekly commission
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holiday pay
- Ongoing training and career development
- Employee discounts on vehicles, parts, and service
- Supportive team environment and family-oriented culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
