Automotive Service Advisor

Patrick Motors Inc•Shrewsbury, MA

13d•Onsite

About The Position

Service Advisors are the primary point of contact for our customers when they visit our service center as well as the liaison between the customer and technician. The Service Advisor will play a crucial role in ensuring our customers receive top-notch service and that their vehicle's maintenance and repair needs are met efficiently and professionally. Service Advisors are expected to strive to exceed KPIs as outlined by the motor group.

Requirements

A strong understanding of automotive technology and the automotive industry is a plus.
Computer and communication skills must be at an intermediate level.
Strong decision-making ability and organization are required.
Employee must have attention to detail.
Employee must be able to read, write, understand and speak English.
Manufacturers Certification for the job described.
Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.)
Work with any training the dealer group is currently utilizing.
Employee must have a valid U.S. Driver’s License.
Employee must have high school diploma or General Education Degree (GED).

Responsibilities

Greeting customers and addressing customer concerns or needs.
Communicating with technicians regarding necessary repairs and possible alternatives to expensive repairs.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Using their knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions in-person, over the phone and over email/chat/texts about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Calling customers to advise them about service changes or car pick-up times.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business.
Meet specified monthly targets and goals which will be given prior to each month.
Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
Be at work on time or early (no exceptions).
Be team-oriented with a desire to achieve both individual and collective goals.
All other duties assigned by management.