Automotive Service Advisor

Brakes Plus•Phoenix, AZ

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards and company values. The role involves creating a motivated team environment and working hands-on with the Service Team to improve performance, develop team members, execute store processes, and deliver an industry-leading customer experience. The position also works directly with customers on sales, service, customer opportunities, and adjustments, while overseeing service personnel, shop operations, inventory, equipment, and safety.

Requirements

Valid driver's license.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Minimum of 2 years' experience in a Service Advisor/Writer role.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure proper equipment and hardware layout and positioning within the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Ensure proper inspections are conducted.
Develop team members, execute store processes, and work to improve service team performance and customer experience.