Automotive Service Advisor

Genesis of Chantilly • Chantilly, VA

4d

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide excellent customer service and serve as a liaison between customers and service technicians. The role involves welcoming customers, scheduling appointments, understanding and communicating repair needs, and keeping customers informed throughout the service process. Advisors are expected to present recommended services with integrity, provide accurate cost estimates, oversee customer vehicle care, and help ensure completed repairs meet quality standards.

Requirements

• Strong customer communication skills, both in person and over the phone.
• Strong organizational skills.
• Ability to manage in a fast-paced work environment with limited supervision.
• Comply with federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate their repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy regarding customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed