Automotive Service Advisor
About The Position
Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.
Requirements
- Previous automotive Service Advisor/Service Writer experience required
- Manufacturer Warranty Claims knowledge and experience
- Extended Warranty Claims processing experience
- Strong interpersonal and customer service skills, both in person and over the phone
- Ability to clearly explain vehicle maintenance and repair recommendations to customers
- Strong time management and organizational skills
- Proven ability to achieve sales goals
- Valid Nevada driver’s license with a clean driving record
- Ability to pass a pre-employment background check and drug screening
Responsibilities
- Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience
- Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance
- Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations
- Understand and administrate Manufacturer and Extended Warranties during repairs
- Communicate regularly with technicians and parts associates to ensure timely completion of work
- Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated
- Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly
Benefits
- Medical, dental, and vision insurance
- 401(k) with company contributions
- Life insurance
- Paid time off and holidays
- Access to onsite nurse practitioners and wellness support
- Employee discounts and assistance programs
- Volunteer opportunities and employee engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
