Automotive Service Advisor

Brakes Plus • Prescott Valley, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by setting high standards, modeling company values, and fostering a motivated team environment. The role works closely with the Service Team to develop team members, execute store processes, improve performance through hands-on presence, and provide an industry-leading customer experience.

The position involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching service personnel; and overseeing scheduling, work assignments, performance, parts inventory, equipment, inspections, and safety procedures.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are laid out and positioned appropriately within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure that proper inspections are conducted.
• Develop team members, execute store processes, and help improve service team performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed