Automotive Service Advisor

EasyCare Recruiting • Salisbury, NC

1d • Onsite

About The Position

Ben Mynatt Nissan is a family-owned and operated dealership for over 50 years seeking an Automotive Service Advisor. This role requires someone with a natural ability to please people, make customers feel welcome, and ensure their needs are met. The ideal candidate will be an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians.

Requirements

• Experience preferred but not required

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Compensation is based on experience.
• Excellent benefits.
• Equal employment opportunity for all associates.
• Hiring, training, promotion, and compensation based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed