Automotive Service Advisor

Brakes Plus • Maricopa, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence, exemplifies company values, and helps create a motivated team environment. Through a hands-on presence in the store, the Service Advisor develops team members, executes service processes, and works with the Service Team to improve performance and deliver a strong customer experience.

The role includes working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching service personnel; planning and scheduling work; monitoring assignments and performance; managing parts inventory and purchases; and maintaining safety, equipment, and inspection standards.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create and maintain a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure that proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed