Automotive Service Advisor - Sterling McCall Acura

Group 1 Automotive, Inc.•Houston, TX

About The Position

Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Automotive Service Advisor to our team at Sterling McCall Acura! Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are aligned with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit www.group1auto.com. Apply today or reference a qualified friend. All applicants must pass pre-employment testing to include background checks, MVR, and drug testing to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

Requirements

3–5+ years of Service Advisor experience with ability to be productive immediately
Strong understanding of dealership processes and full write-up-to-delivery workflow
Proven ability to thrive in a fast-paced service drive
Confident presenting maintenance and repair recommendations to clients
Strong communication skills with a focus on delivering high CSI
Highly organized with ability to manage WIP and follow-ups effectively
Valid driver’s license with a clean driving record
Must pass background check, MVR, and drug screening

Responsibilities

Schedule and confirm appointments to ensure smooth customer experience
Create transparent repair orders with accurate cost and time estimates
Communicate with technicians and parts team to guarantee timely service completion
Provide regular updates to customers on the status of their vehicle
Maintain strong product knowledge to assist with service needs and warranty information

Benefits

Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program

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